15% efficiency gain: AI at SoumissionRénovation.ca
Soumission Rénovation assists individuals wishing to undertake renovation work. Their site lets you find the right contractors and compare their quotes. The company has over 14,000 contractors for all types of renovations and helps over 100,000 individuals annually. They called on Momentum Technologies to optimize their operations with the integration of AI.
An AI project to boost competitiveness
The company was experiencing extended delays between receiving quotes and sending requests to contractors, which was affecting its operational efficiency. At the same time, manual management was increasing labor costs, limiting profitability and competitiveness. In addition, the company struggled to retain a large number of contractors, hindering long-term growth. Faced with these obstacles, a solution was needed. With an enabling technological environment and quality data, the experts chose an AI-based solution to overcome the challenges.
Two approaches to AI integration
To meet these challenges, the team proposed a two-pronged solution.
Firstly, it has created an automated tool to interpret customer requests in natural language. This tool matches the most suitable contractors and generates accurate budget estimates.The result: a significant reduction in the time and costs associated with manual management.
Secondly, the team developed a predictive system to prevent contractor attrition.By analyzing data from the platform, this system identifies risks of disengagement and proposes corrective actions. To achieve this, the team led several technical initiatives: requirements analysis, machine learning model design, data flow optimization, and integration of solutions into the application with automated pipelines and rigorous testing.
Rapid efficiency gains
These efforts quickly produced concrete results.Automated application classification has enabled the company to improve efficiency by 15%, with the potential to reach 40% through ongoing optimizations.
In addition, automated prediction of lead score, fair lead price and contractor churn risk has significantly boosted operational efficiency.These advances have given the company a competitive edge and paved the way for sustainable growth.
Soumission Rénovation and Momentum Technologies
